5. Juni 2004

[ English , Knowledgework und PIM , Wissensmanagement ]

Knowledge Management = "Improving Intellectual Work Effectiveness"

Dave Pollard writes about Knowledge Management and comes up with an interesting collection of 12 "knowlege activities" that knowledge workers do. He talks about what "KM" should do and what he would do differently if he was to be in his old job (CKO at Ernst+Young) again.

He lists 8 problems that Knowledge Workers have and that could be tackled by Knowledge Management

1. "We don't know how to effectively organize, manage and find the information we have now, in our offices, on our laptops, and in the few shared databases we use, so we waste a huge amount of time 'looking for stuff'."

2 "We don't know who to talk to, to get information we need quickly, inexpensively and effectively."

As you know, I like Dave's approach to KM a lot. Long before I actually started to work in KM, I read about Peter Drucker and was immediately intrigued by the "the greatest challenge is to improve the effectiveness of knowledge workers" idea. In the first generation of KM we have had a much too organisational point of view. The topic was approched from top-down. Today, we see that it must be approached from bottom-up. We first need to understand knowledge work and the problems of knowledge workers, then we can start with "Knowledge Management".

Dave's piece is titled "Confessions of a CKO - what I should have done". He ends with:

If only they'd named me Chief Work Effectiveness Improvement Officer instead.

Via Johnnie Moore.

Trackbacks sind Links von anderen Weblogs auf diesen Eintrag.

Confessions of a CKO: What I should have done (via Martin via Johnnie Moore)...

Anders Jacobsen's sideblog: Confessions of a CKO: What I should have done (14.06.04 18:42)

Let's keep things simple: You can't manage knowledge. If you are an organisation. You can manage knowledge. If you are an individual.

Das E-Business Weblog: Knowledge Management does not exist. Personal Knowledge Management does. (25.06.04 01:48)

Thomas Collins has written up an interesting post, building up on my recent article "Knowledge Management does not exist. Personal Knowledge Management does." and connecting it with Denham Greys seemingly...

Das E-Business Weblog: On Personal KM and Knowledge Work Models (02.07.04 22:13)