19. November 2002

[ Wissensmanagement ]

Categorizing Knowledge

Jim McGee - Categorizing knowledge

Jim grenzt in seinem Artikel auf sehr interessante Weise 4 Arten von explizitem Wissen gegeneinander ab:

  • Sharing Answers - (What answers could be reused?)
    In this form, we are talking about the boundary between information and knowledge. The knowledge component lies in the ability to formulate the question intelligently coupled with awareness of the places where the answer might be found.

  • Sharing Questions - (What questions are being asked? How can we get more mileage out of our capacity to ask better questions?)
    In this category would be efforts to identify new conceptual models or new diagnostic capacities that might be transferred. It abstracts one level from the product (answers) to the first level of process. We stipulate that the answers will likely be different, but that the inquiry processes that generated them have value in their own right.

  • Sharing practices - (How can we get more people to do X as well as Cleveland?)
    It is the problem of identifying who within the organization are the best performers and figuring out how to bring other parts of the organization up to that level of performance.
    [...] Understanding the contribution of context to performance is particularly important to transferring practices successfully.

  • Discovery/Innovation - (What if we mix A with B?)